Shipping and delivery conditions Information

SHIPPING POLICY

If you are having troubles completing your order or browsing our site, try closing and reopening your browser. If the problem persists, contact us on info.uk@milcky.com and our support team will help you as soon as possible.

Packaging

Our orders are always shipped in their original packaging branded or not by the Supplier to protect your purchases.

Accepted Payment Methods

  • Credit cards: VISA, MASTERCARD, AMEX , MAESTRO
  • Apple Pay
  • PayPal, an international payment operator through which you can pay independently with your registered account
  • Bank Transfer

If you have any issues with your payment method try and followed these tips:

  • Use an alternative credit card
  • Use an alternative payment method
  • Try closing and reopening your browser
  • Delete cookies from your computer or empty the cache memory; then try again

If the problems persist, don't worry. Contact us at info.uk@milcky.com

For all other information relating to the order conditions, you can consult our website under the Terms and Conditions section.

General Information about Shipping

 

All orders are registered within 48 hours of completing the order. Each order has a time of taking charge of 7 days within which it is processed. The shipped goods have estimated delivery times according to the supplier management times which vary from 25-30 working days. In case of delay in shipping, you will be contacted by our Support Team and you will be provided with an estimated shipping date. In case of unavailability of one or more products we will send you a message (email or sms or whatsapp depending on the contact available) within 7 days from the order proposing alternatives and a dedicated voucher of the value corresponding to the amount paid. The refund can be requested no later than 7 days from receipt of the voucher. In case of non-request it will no longer be possible to proceed with the refund.

PLEASE NOTE: Due to the large volume of orders on special days (Black Friday, Christmas, etc.) shipping times may vary.
Due to the worldwide situation linked to the COVID19 emergency, orders may be delayed in shipping and / or delivery.
If you wish to change the shipping address once the order has been placed, it is very important to notify us immediately. Once your order has been shipped, we will not be able to change the shipping information for that order.
Each change made to the shipping address, once the order has been shipped, will add a shipping cost equal to the cost of shipping to the new destination according to the rates in force at that time.
For all national and international orders, the selected courier will be chosen according to the delivery time and the proportional cost. Any delay in delivery by the courier is not of our relevance.
National and international orders are shipped by air and / or sea.

As soon as your order goes, a confirmation email is sent from which you can track your order. In case you were not present at the time of delivery, the shipping company will contact you to plan a second delivery. By sharing your personal and shipping information you authorize us to share it with the designated Supplier the same information useful for organizing the shipment of the goods purchased on our site www.uk.milcky.com.
Unfortunately, we cannot ship to PO boxes.
The Uk.Milcky.com Network selects products and organizes shipments all over the world.

Shipping Fees
Shipping costs are automatically calculated at checkout after entering the destination address. Shipping costs vary according to the country of final destination of the products.
On our website the cost of the products always includes shipping costs.
Shipments to countries outside the European Union and international shipments in general may be subject to customs fees and additional costs. In any case, these costs will be borne by the customer and will be paid to the relevant customs office.

Cancellations and returns policy
Customers have the right of withdrawal, to be agreed and managed with the supplier of the product. The reasons can be: product received is different than the product purchased, defective product, product not available. To simplify the  withdrawal, uk.milcky.com asks customers to notify it by email, specifying if they want a refund or a credit (see section 3). Customers always have the opportunity to contact our customer service via email: info.uk@milcky.com for more information. The cost of shipping for the return is borne by the customer.

Refund Conditions
The refund will be made in the same way in which the product was originally purchased (credit card or Paypal).
The refund process must be initiated by the Supplier according to its times and its procedure towards uk.milcky.com which in return will proceed with the refund to the final customer. The repayment time is set at 30 working days from receipt and acceptance of the request by email.
For all other information relating to the shipping conditions you can consult our website's Terms and Conditions of Sale and Information on Dropshipping and Privacy Policy.
During the sale, by confirming that you have read and accepted the Terms and Conditions on shipping and returns, the customer also accepts the  T&C and Dropshipping Information and Privacy policy.