T&C of Sale and Information about Dropshipping
TERMS AND CONDITIONS OF SERVICE
- IDENTIFICATION OF THE SELLER
the seller is
Registered Office: Piazzetta san Carlo 2, Lugano
Legal Form: Limited Company
These General Conditions of Sale (hereinafter the "General Conditions of Sale") exclusively govern sales made on the site www.uk.milcky.com (hereinafter the "Site") for the products selected and offered by uk.milcky.com to general consumers (hereafter "Customers") and stipulate the conditions for the ordering, payment, delivery and management of any returns of the products ordered by the Customers.
The general conditions of sale are appliable to the customer, who declares to have read and accepted them. Milcky.com reserves the right to modify these general conditions of sale at any time. It is therefore up to the Customer to refer to these conditions when validating each order. The nullity of a clause must not lead to the nullity of these General Conditions of Sale. The temporary or permanent non-application of one or more of the clauses of these General Conditions of Sale by milcky.com will not constitute any waiver by the parties of the right to apply this clause / these clauses or the other clauses of the General Conditions and conditions of sales, which will continue to be valid.
Dropshipping is the sales formula thanks to which it is possible to put on the market products without having them physically in stock, forwarding the order after the conclusion of the sale to its selected Supplier who will then ship the package to the end customer and who will deal directly with any refunds / returns. The request for personal and shipping data is essential for the completion of each purchase. Given the nature of the service, the data must be shared with the final supplier who will be responsible for carrying out the procedure (order-packaging-shipping-returns)
Uk.Milcky.com deals with a weekly selection of garments from specialized Suppliers and sells them on its platform in Dropshipping mode. Milcky will therefore not be responsible for returns / shipments / problems related to sending the product. Uk.Milcky.com is a platform that combines supply and demand by taking care of a careful selection of garments and their communication.
To be a customer of the site you must be an adult user and with full legal capacity. Access and use of this website is free for all users. No prior registration is required to access the site. The language used on the site is the default language based on the country of navigation. Uk.Milcky.com is not responsible for the user's failure to understand the language, or for the consequences of the latter.
Customers can open an account or make a purchase as a GUEST by filling out an order form containing mandatory fields for their order to be processed by uk.milcky.com. Sharing this data is essential to proceed with the purchase procedure. The compilation of data authorizes uk.milcky.com platform to share customer data with the Supplier who will process the purchase order.
The information provided to uk.milcky.com when opening the customer account or on any order placed must be complete, accurate and up to date.
Note on fraudulent practices
The Products and Services are available exclusively on uk.milcky.com website. Uk.milcky.com informs its Customers of the possibility that third parties may attempt to fraudulently replace uk.milcky.com in order to obtain their personal data from Customers and carry out illegal activities.
On uk.milcky.com, we offer a selection of clothing for babies and children from carefully evaluated Partners. Our Partners are resident in various countries of the Globe (USA, Latam, China, Hong Kong, Singapore, etc).
Uk.milcky.com does not sell second-hand products, defective products or products of its own production. Uk.milcky.com operates as a dropshipping network and is responsible for selecting the products and proposing them on its website. Due to the nature of the dropshipping service, Milcky is not responsible for the quality of the materials, shipping, returns, and any problems with the product. This management is charged to the Supplier / Manufacturer of the products selected and presented / proposed on the website.
The products offered for sale are those on the webite. Uk.milcky.com makes every effort to present and accurately describe the products, subject to technical constraints and in compliance with the highest standards of the market.
However, it is possible that the website contains minor errors, which you acknowledge and accept. In case of non-conformity of the product delivered with its description on the site, uk.milcky.com undertakes to remedy this non-conformity: it is possible to exercise the right of withdrawal or implement our guarantee of merchantability.
If the ordered products are no longer available, we will inform you by e-mail as soon as possible and in any case no later than 7 days from taking charge of the order (the order is registered in 48h) by sending a communication (email or sms or whatsapp) with a proposal of valid alternatives to the purchase. We will then issue a voucher worth the amount paid for the unavailable product. We will refund the price on your credit card or on Paypal account used to make the payment following an explicit request via email at firstname.lastname@example.org. The request must be sent no later than 7 days after receiving the alternative purchase and voucher communication. In case of failure to request a refund within the deadlines indicated, the file will be considered processed by validating the shared voucher.
If a product is on the site with the indication "SOLD OUT", the customer can request to be notified of the arrival of the product by clicking on the "NOTIFY ME WHEN AVAILABLE" button.
4) PRODUCTS ORDER
Acceptance of orders placed on the Site is subject to compliance with the procedure established by Uk.milcky.com. This takes the form of a series of successive screens indicating the steps that customers must take to validate their order.
You will have the opportunity, before the final validation of your order, to check the details of the order and the total price and to correct any errors, before confirming it and expressing your acceptance.
- Verification of the order
We also have the right to refuse any order made by a customer with whom there is a dispute in relation to the payment of a previous order, as well as any order that does not comply with these general conditions of sale. In such cases, we will inform the customer via chat (whatsapp), by phone or by e-mail. Unless the Customer contacts us to correct the error or non-compliance with these general conditions of sale, uk.milcky.com reserves the right not to process the order. As part of our customer account validation process, keep in mind that uk.milcky.com may ask a Customer to produce a photocopy of his identity card or passport. Pending receipt of the requested document, the order is considered "in validation". Uk.milcky.com asks its customers to provide the document within 10 days of the initial request in order to ensure a rapid order processing.
Placing an order online is easy. Using our search options, you can find what you are looking for. Click on the category items and then directly on the photo of the product you are interested in to examine its details.
Items can be added to the cart after selecting the size and quantity of the items.
Make sure to check the size, color and quantity of the products you put in the cart. To delete an item, click on the minus (-) button, next to the product to be deleted, until the quantity is zeroed. You can then choose to place your order or continue shopping.
To conclude the purchase contract for one or more products on the site, it is necessary to fill in the order form that is provided on the site following the relative instructions.
The order form contains information on the main characteristics of each product ordered and the relative unit price (including all applicable costs and taxes) and the type of payment that can be used to purchase each product.
An order has been placed after getting a confirmation via email of the order form sent by uk.milcky.com.
The order form will be stored in our database for the period of time required to process the order and as required by law. You can access the order form, free of charge and at any time, by clicking on the section called Order Status. Before submitting the order form, you will be asked to verify your data and correct any entry errors.
After the order form has been sent, uk.milcky.com will process your order according to the following maximum times: 48h to handle the order, 7 days to process the order and proceed with the shipment and 25-30 working days to delivery.
Uk.milcky.com cannot process purchases that do not have sufficient guarantees of solvency or that are incomplete or incorrect or orders for products that are no longer available.
In the previous cases, we will inform you via e-mail or sms or whatsapp that the contract has not been executed and that uk.milcky.com has not executed your purchase order specifying the reasons. If the products displayed on www.uk.milcky.com are no longer available at the time of your last access and once uk.milcky.com has received the order form, uk.milcky.com will inform you within 7 working days of receipt of your order of the unavailability of the products ordered. If the order form has been sent and the price has been paid for items that are no longer available, uk.milcky.com will organize the refund through a voucher equal to the amount paid or on explicit request within 7 days of sending the voucher jointly with the Supplier involved it will proceed with the refund which will entail a processing period of 30 working days.
You can still request availability for the item you are interested in by writing to our dedicated assistance email@example.com and we will be able to respond to the future availability of the product in the following 7 working days.
By submitting an order form and entering into a contract with uk.milcky.com, you unconditionally accept and undertake to comply with the provisions of these General Conditions of Sale. If you do not accept some provisions of these general conditions of sale, do not send the order form to purchase products on milcky.com. Instead, contact our customer service at firstname.lastname@example.org
Upon submitting an order form, uk.milcky.com will send you a purchase order receipt via e-mail, sms or whatsapp (based on shared contact), containing a summary of the information relating to the form order (General conditions of sale, the main characteristics of the products, a detailed indication of the price, payment conditions and shipping fees).
- Modification or cancellation of an order
Modifing or canceling an order is not possible if the order has already been sent to our logistics department. The Customer can contact customer service via email at email@example.com to check the status of his order.
- Discount code and gift voucher
Uk.milcky.com may decide to carry out promotions during certain specific periods of the year, on the occasion of holidays or occasional events. Uk.milcky.com can choose to send the discount codes at its personal discretion to selected customers, present in its database (collected in accordance with the applicable legislation in force) or to all customers who directly adhere to a proposed promotion by accessing the site www.uk.milcky.com.
The customer will receive an email notification from uk.milcky.com stating the discount code to be used exclusively on the www.uk.milcky.com website to complete the purchases. The code must be entered when completing the order and will be deducted from the total purchase order. The customer can read the conditions of use of each discount code at the bottom of the email he will receive. The discount code cannot be refunded or used with other promotions if not expressly expressed.
5) PRICES AND CONDITIONS OF PAYMENT
The prices displayed on the Site are in Pounds £ and are displayed based on the customer's IP address. Prices are VAT included, shipping included.
The prices billed to customers are those appliable on the date of the order.
Payment of the total price of the products and shipping costs can be made with the following payment methods:
- Credit cards: VISA, MASTERCARD, AMEX , MAESTRO
- Apple Pay
- Bank Transfer
Regarding the payment by credit card, the Customer must be the owner of the credit card used for the payment.
A transaction using Verified by Visa or SecureCode will redirect cardholders to the website of their card-issuing bank. The cardholder can then ask their bank to enter a password for authentication.
This security system is free. In addition, the site is protected by the PSD2 security system.
If, for any reason (opposition, refusal by the issuing center, etc.), it is not possible to debit the amounts due by the customer, the order will not be registered by uk.milcky.com.
To ensure that delivery times can be respected, customers must verify that they have provided complete and accurate information on the delivery address (such as, among other things, street number, building number, access codes , names and / or intercom numbers, etc.).
Inaccurate information may lead to longer delivery times or shipments.
- Shipping time
Delivery times may vary according to the Supplier and the shipping method that it applies: on average between 25-30 working days after shipping. Takeover times are not included.
Any change in the address made by the Customer may result in an extension of the deadline of the shipping.
Uk.milcky.com and the Suppliers and the shipping companies are separate and independent commercial entities, uk.milcky.com cannot be held responsible for any delivery delays that depend to the Suppliers and the shipping companies.
7) CANCELLATION AND REFUND POLICY
Customers have the right of withdrawal, to be agreed and managed with the Supplier of the product. The reasons can be: product received is different than the product purchased, defective product, product not available. To simplify the exercise of the right of withdrawal, uk.milcky.com asks customers to notify it by email, specifying if they want a refund or a credit (see section 3). Customers always have the opportunity to contact our customer service via email: firstname.lastname@example.org for more information. The cost of shipping for the return is charged to the customer.
8) REFUND CONDITIONS
The refund will be made in the same way in which the product was originally purchased (credit card or Paypal).
The refund procedure must be initiated by the Supplier according to its times and its procedure towards uk.milcky.com which in turn will proceed with the refund to the final customer. The repayment time is set at 30 working days from receipt and acceptance of the request by email.
9) INTELLECTUAL PROPERTY
The website remains the exclusive property of uk.milcky.com. This website and its content, including all text, graphics, logos, button icons, images, data collections and software used in connection with this website, are owned by us or by our suppliers. and are protected by copyright, trademarks, database rights and other intellectual property rights.
Any attempt to access the website's source code and protocols or any reproduction, complete or partial, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium, without our written, express and consent preventive, is strictly prohibited.
Any fraudulent copying, reproduction or use in any way is considered counterfeiting and the counterfeiter's civil and / or criminal liability can be held liable. Uk.milcky.com reserves the right to request compensation for the recognized injury.
We hereby acknowledge that uk.milcky.com website and its content are protected by copyright, trademarks, patent rights, database rights and other legitimate intellectual property rights.
Uk.milcky.com cannot be held responsible in the event of non-execution or inadequate execution of the contract due to the Customer or due to an unpredictable and insurmountable factor in relation to a third party of the contract (Supplier) or in case of force majeure.
Uk.milcky.com can afford to modify the contents without prior notice, as well as delete or change them on the website, together with their access, freely and without justification, without being responsible for the consequences that could affect users.
The use of the website content to advertise, hire or disseminate advertising or personal or third party information without the authorization of uk.milcky.com or the advertising of information, through the services or information available to users, regardless of whether it is free or no, is strictly prohibited.
The hypertext links added by third parties on their websites, concerning the uk.milcky.com website, redirected to the same, are not able to demonstrate, directly or indirectly with false, inaccurate or confused indications, nor permeating unfair or illegal actions against uk.milcky.com.
Both access to the website and unauthorized use, which could be undertaken from the information converted on this website, are the responsibility of the person who makes it. Uk.milcky.com cannot be held responsible for any consequence or damage caused by this access or use of information.
Uk.milcky.com cannot be held responsible for any security error, which could occur nor the damage caused to the user's computer system (hardware and software), or to any folder or document on the aforementioned computer, as a consequence of:
- presence of a virus on the user's computer used to access the services and contents of the website;
- browser malfunction and / or obsolete versions of the latter.
Uk.milcky.com will not be responsible for the usability and speed of the links added to the website that redirect to other sites. Uk.milcky.com does not guarantee the usability of these links, and will not be responsible for the content or services that the user could access through these links, nor for the functioning of the aforementioned websites.
Uk.milcky.com assumes no responsibility for viruses or other computer programs that damage or could damage the computer system or user equipment while accessing the website or other websites that could be opened from links on this site.
11) COMPOSITION OF DISPUTES AND APPLIABLE LAW
Sales ordered by uk.milcky.com through the www.uk.milcky.com site are governed by Swiss law.
All disputes to which this contract may give rise to regarding its validity, interpretation, execution, consequences or subsequent related agreements, must be brought before the competent courts in accordance with the ordinary rules of jurisdiction.